ContactApex Marine Labs

Contact

Questions about a product, a download, or how one of our systems is structured? Write to us here. We answer within one to two business days.

  • We answer by email, within one to two business days.
  • Writing about an order? Include your order number.
  • Or write directly to support@apexmarinelabs.com

Send us a message

Only your email is required.

We reply to the email address you enter.

Before you write

Three quick answers

Download not arrived?

Check spam and promotions first, then see Track My Order. That solves it most of the time.

Need your files on a new device?

Your download link stays valid. Keep the confirmation email and you can retrieve your documents at any time.

Which app opens the files?

Type in the Fillable edition with Adobe Acrobat Reader, free on computer, iPhone and Android, or with Apple Files. Write by hand in the Pencil & Print edition with GoodNotes or Notability, or print it. No account, no subscription.

What we can help with

Write to us about any of these

  1. 01Resending a download link
  2. 02Questions on how a checklist or log is organised, and whether it fits your vessel
  3. 03Which app to use for each edition
  4. 04Corrections. If you spot a step in the wrong order, we want to know
  5. 05Refund requests, per our refund policy

One thing we cannot do: give a technical opinion on the condition of a boat. We build the documents you and your surveyor fill in. We are not marine surveyors and we do not assess vessels. For that, engage a qualified professional.