Refund policy

Refund and Cancellation Policy: Apex Marine Labs

Last updated: 23 October 2026

Apex Marine Labs is a digital publisher established in France (see our Legal notice). Every item we sell is a digital document delivered as a PDF download. Nothing is ever shipped.

In short. Instant download. You can change your mind within 14 days of your order for a full refund. After that, we do not refund a change of mind. A file that is faulty or not as described is always replaced or refunded.

1. How delivery works

Your download links appear on screen the moment payment clears, and a copy arrives by email, usually within a few minutes. Keep that email: it is how you retrieve your files. No physical item, parcel or shipment is dispatched at any point.

2. Your right of withdrawal: 14 days

Whatever country you live in, you can change your mind within 14 days of your order and receive a full refund, without giving a reason. Our sales are governed by French law, under which a consumer who buys at a distance has 14 days from the day of the contract to withdraw from it (articles L. 221-18 and following of the French Consumer Code). We give this right to every buyer.

How to withdraw, at any time during the 14 days:

• online, on our Withdraw from a purchase page: enter your order number and your email, then confirm. We acknowledge every online withdrawal by email, with its date and time;
• or by email to support@apexmarinelabs.com, with a clear statement that you withdraw, or using the model form at the end of this policy (you do not have to use it).

We refund every payment received for that order, by the same means of payment, without undue delay and within 14 days of receiving your withdrawal, at no cost to you.

If a step at checkout ever asks you to give up this right in return for immediate access, that step applies only if you accept it and we confirm it in your order confirmation email. If you did not accept it, you keep your 14 days.

3. After the 14 days

Once the 14 days have passed, we do not offer refunds, exchanges or cancellations simply because you have changed your mind.

This does not limit or exclude any right you have under the consumer law of your own country. Where the law where you live gives you a right to a remedy or a refund, that right applies in addition to this policy and takes precedence over it. Sections 4 to 7 set out the main ones.

4. Faulty, corrupt or inaccessible files

If a file will not download, will not open, is corrupt, is missing pages, or does not contain what this store said it contains, email support@apexmarinelabs.com with your order number.

We will investigate and, at your choice, either supply a working file or refund you in full. There is no time limit on this and you do not need to give a reason beyond describing the problem. This promise is given in addition to the legal guarantee of conformity for digital content under articles L. 224-25-1 and following of the French Consumer Code, which it does not limit.

This promise is given by Apex Marine Labs (the full identity of the business is in our Legal notice), 173 rue de Courcelles, 75017 Paris, France, telephone +1 307 430 1974, email support@apexmarinelabs.com. To claim, email us with your order number and a short description of the problem. It costs you nothing to claim, and there is no time limit.

5. Australia: your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure includes a document that is substantially unfit for the purpose described on this store, that differs significantly from its description, or that you would not have bought had you known of the problem.

Nothing in this policy, in our Terms of Service, or in anything we say to you, excludes, restricts or modifies those guarantees.

6. New Zealand: your rights under the Consumer Guarantees Act 1993

If you are a consumer in New Zealand, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

Where a document fails to meet one of those guarantees, you are entitled to a remedy. Where the failure is substantial, you may reject the product and obtain a refund, and claim compensation for reasonably foreseeable loss. Nothing in this policy limits those rights.

7. Canada and the United States

If you are a consumer in Canada or the United States, your rights under the consumer protection law of your province or state apply in addition to this policy. Section 4 applies to you in every case: a file that is faulty or not as described will be replaced or refunded.

8. Where we currently sell

We currently sell to customers in the United States, Canada, Australia, New Zealand and the United States Outlying Islands. We do not presently accept orders from the European Union or the United Kingdom.

9. Duplicate and accidental purchases

If you buy the same document twice, or buy a document that is already included in a Command Kit you have bought, email us with both order numbers and we will refund the duplicate. We would rather refund it than have you discover it months later.

10. How to reach us

support@apexmarinelabs.com. Please include your order number. We reply to every message.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract within 14 days of your order (see section 2).

• To: Rahib Mouad, EI, trading as Apex Marine Labs, 173 rue de Courcelles, 75017 Paris, France, support@apexmarinelabs.com
• I hereby give notice that I withdraw from my contract for the supply of the following digital content:
• Order number:
• Ordered on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is sent on paper):
• Date: